Legal

Privacy Policy

Your trust matters to us. This policy explains what information Doon Earth Solution collects when you visit our website or get in touch, and how we use and protect it.

Last updated: June 21, 2026

Doon Earth Solution ("we", "us", "our") operates https://www.doonearthsolutions.in (the "Site"). This Privacy Policy describes how we collect, use, and safeguard information when you visit the Site, fill out an enquiry form, or contact us by phone, WhatsApp, or email. By using the Site, you agree to the practices described here.

1. Information We Collect

We only collect information that you choose to share with us. This includes:

  • Contact details — your name, phone number, and email address, when submitted through our enquiry / quote form.
  • Service details — property type or size, city/location, the service you're enquiring about, and any message or description of your issue.
  • Communication records — details you share with us over phone calls, WhatsApp chats, or email.
  • Technical data — standard , non-identifying information such as browser type and pages visited, collected automatically by our hosting provider for security and performance purposes.

We do not ask for or knowingly collect sensitive financial information (such as card or bank details) through the Site.

2. How We Use Your Information

We use the information you provide to:

  • Respond to your enquiry and schedule a free inspection or quote.
  • Communicate with you about your service request, appointments, and follow-ups.
  • Provide warranty support and after-service care.
  • Improve our website, services, and customer experience.
  • Meet legal, accounting, or regulatory requirements where applicable.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. WhatsApp & Communication

When you submit our enquiry form, your details are used to open a pre-filled WhatsApp conversation between you and our team — the message is sent directly from your device to ours via WhatsApp; the form itself does not store your details on a separate database. Conversations you have with us over WhatsApp, phone, or email are subject to the respective platform's own privacy practices in addition to this policy.

4. Cookies & Analytics

Our Site may use essential cookies and similar technologies required for basic functionality, and may use privacy-friendly analytics tools (such as aggregated visit statistics) to help us understand how visitors use the Site and to improve it. We do not use this information to personally identify you. You can control or disable cookies through your browser settings; doing so should not affect your ability to browse the Site.

5. Data Sharing & Disclosure

We do not share your personal information with third parties, except:

  • With our own field staff and technicians, solely to deliver the service you requested.
  • With trusted service providers (such as our website hosting provider) who help us operate the Site, under obligations to keep your data confidential.
  • If required by law, court order, or government request.
  • To protect the rights, property, or safety of Doon Earth Solution, our customers, or others.

6. Data Security

We take reasonable technical and organisational measures to protect the information you share with us from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your contact and service information only for as long as necessary to respond to your enquiry, deliver our services, honour any applicable warranty, and meet legal or accounting obligations. You may request deletion of your information at any time, as described below.

8. Your Rights & Choices

You may contact us at any time to:

  • Ask what personal information we hold about you.
  • Request a correction to inaccurate information.
  • Request deletion of your personal information, where we are not legally required to keep it.
  • Opt out of future communications from us.

To exercise any of these rights, reach out using the contact details below.

9. Children's Privacy

Our Site and services are intended for adults seeking termite control or waterproofing services. We do not knowingly collect personal information from children under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

You may also visit our Contact page to reach us directly.